Product Overview
AutomationEdge Intelligent Automation
AutomationEdge is an Intelligent Robotic Process Automation and IT Automation product which comes bundled with key essential technologies for automation of front office, middle office, back office and IT operations.
AutomationEdge provides Chatbots, Intelligent Automation bots, AI and Machine Learning capabilities that help clients reduce costs, improve response time, grow business and achieve compliance. AutomationEdge provides ready Bots and development environment to build new Bots.
Automate Your IT
AutomationEdge IT Automation automates repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. It offers advance capabilities like RPA, Chatbot, Machine Learning and rapid API integrations. The benefits of IT Automation are compelling – automation improves accountability, efficiency and predictability, while reducing cost, variability and risk.
Bots for IT
- Library of 250+ ready actions for IT systems to automate common IT processes (e.g. employee on-boarding, end user support, datacenter operations) and tasks
- Virtual assistant for IT, HR, ERP, CRM and Core business applications to serve existing customers and prospects
98%
TAT Improvement
50%
Service Desk Cost Reduction
28
Days for ROI Visibility
3
Mins vs Hours
What more can be Automated?
Service Desk Automation
Empower the business users through self-service, and the automated delivery of services through 24 x7 automation service catalog.10 to 40% tickets (incidents and service requests) will get resolved automatically using AutomationEdge. Service Desk automation will help you fulfill common service requests from business users like shared folder access, VM creation, AD user creation, user creation in business applications, employee onboarding and offboarding etc automatically without involving IT. This will help you reduce costs of support, eliminate errors and achieve greater CSAT due to faster (almost instantaneous) response to users.
Password Reset Automation
Increasing applications and devices brings the complexity of rising password reset request and account unlock requests. This increased password complexity directly correlates to increased helpdesk calls, this is not only expensive, but also a big distraction for the service desk team and a costly use of employee time, when they could be focusing on the productive business activities. AutomationEdge Self Service Password Reset increases password security without limiting productivity when a user forgets a password of directory service like Active Directory or business applications.
NOC and Event Resolution Automation
IT and network operations center is the focal point for 24 x7 monitoring and management of business applications , databases, platforms, systems and networks. AutomationEdge helps in Automation of common NOC tasks and automated resolution of events including :
- Server restart
- Service restart
- Health check of systems and applications
- Log purge….etc
The automation can be triggered from service request console (one touch automation) or through event from monitoring tool or regular maintenance routines.